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PRIVACY POLICY

We consider the protection of your privacy to be extremely important. We want to inform you as much as possible, respect you and give you control over what happens to your personal data. Below you will find information about what data we collect, why we do this, how long we keep it, what your privacy rights are and how you can exercise them.

We are bound by and use your personal data in accordance with the General Data Protection Regulation 2016/679 of April 27th, 2016 (the “GDPR”) and its implementation into national law.

Article 1: Who is protected by this Privacy Policy

This privacy policy applies only to the personal data we process in our capacity of data controller (as defined under Article 2 below).

It applies to the processing of personal data of our (private and business) customers in relation to our products and services, as well as to the personal data of the end users who, through their relationship with our customer (for example: other people whom our customer buys tickets for), use our products and services.

For the sake of clarity, processing personal data of businesses is only relevant in the context of this privacy policy if the business represents a natural person, or — if the business is a legal person — then this privacy policy only applies to the personal data of the natural persons which we process in the context of their relationship with such business (such as mandates, contact persons and/or end users).

Article 2: Data Controller

AGENTS OF TIME S.R.L., with registered offices at Via Antonio Lucarelli, 58, 70124 Bari BA, Italy, and with VAT number IT08012780725 (hereafter “AGENTS OF TIME”, “we” or “us”), is responsible for processing your personal data. This means that AGENTS OF TIME determines the purpose and means for processing your personal data. This does not alter the fact that our customers have a number of obligations in connection with the processing of personal data of the end users whom they allow to use our products and services (for example: other people whom our customer buys tickets for).

Article 3: Personal Data Processed About You

Processing activities

When using the term “processing personal data” in this privacy policy, we are talking about our use of personal information that identifies you or is able to identify you, either directly or in combination with other information that is held or obtained externally. Your personal data may include, for example, your name, your contact details, information on how you use our websites and apps and those of our partners and, generally, how you interact with AGENTS OF TIME.

Personal data is collected when you use our products and services and interact with us through different channels. This includes:

  • When you make a purchase with us or one of our official (ticket) partners: your name, first name, postal and e-mail address, date of birth, phone number, details of the order you placed with us as well as your gender and nationality (optional);
  • When you share your contact information to register for our newsletter or that of our partner;
  • Ticket information we assign to you, linked to the ticket(s) you buy;
  • Transactional information about your purchase;
  • Bank information for reimbursement purposes;
  • Interest in specific products and services on our websites;
  • Video, images and other media that can identify you during the event, for security and in promotional media at our events.

From our partners, such as ticket agencies, the venues in which our events are held, artists who share your data with us, to be used by us for the purposes described in this privacy policy.

From social media platforms such as Instagram, Google and Facebook, who collect your personal data in their capacity of data controller and obtain your consent (where legally required) to share such data with us.

Sensitive “special category” personal data

Personal data that can be considered sensitive is not actively processed. However, your nationality, gender and special requests concerning injuries or disabilities might reveal sensitive data. This data is processed by our customer service team, which is trained to respect and handle this data carefully.

Personal data of minors

Our event is intended for all age groups including minors. Minors who intend to use our products and services need to be supervised by the holder of parental responsibility over the child.

Article 4: How and Why is Your Personal Data Used?

Proportionality

We process personal data for various purposes, whereby we only process the data that are necessary to achieve the intended purpose.

As such, we process your personal data when necessary:

  • In the context of the preparation, execution or termination of our contract (sales agreement) with you;
  • In order to comply with the legal or regulatory provisions to which we are subject; and/or
  • In order to protect our legitimate interests (e.g. to continue to improve our products and services, to follow-up on our performances via anonymized reporting and statistics and to prevent fraud and other legal violations).

Consent for commercial purposes

After explicit consent, you can receive commercial e-mails to inform you about all AGENTS OF TIME-related music releases (from “Agents Of Time” and/or “Time Machine”) and events (such as “Time Machine”).

Personal data shared with third parties

We do not give your personal information to third parties unless:

  • To our legal successors and other companies within the AGENTS OF TIME Group;
  • To our IT and Business service providers (consultants, cloud service providers, software service providers);
  • This is necessary for the provision of our products and services (booking companies, fulfillment and shipping companies, payment processing companies);
  • There is a legal obligation (tax and accountancy obligations, police investigations, local and federal government requirements);
  • There is a legitimate interest for us or the third party concerned;
  • You give us permission to share your data.

Article 5: Control Your Data

You have the following rights to govern your personal data:

  • Right to access your personal data
  • Right to correct your personal data
  • Right to erase your data in duly justified cases
  • Right to request your personal data in a readable format for personal or portability purposes
  • Right to restrict processing of your data
  • Right to object against processing your data

We will respond to your request as soon as possible, and in any case within 30 calendar days after receipt of your request and after your identity is checked. You can exercise your rights by sending an email to info@agentsoftime.com or write to: AGENTS OF TIME S.R.L., Via Antonio Lucarelli, 58, 70124 Bari BA, Italy.

Article 6: Cookies and Other Technologies

While using our website, we may place cookies, originating from the domain agentsoftime.com, or any subdomain thereof, and timemachineofc.com or any subdomain thereof. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive.

We do not store any personal data in a cookie that can be used to identify individuals. Although cookies are required to be able to fully use the services and all of its features, you can always refuse to accept cookies by changing the related settings of your browser.

Article 7: Security of Your Personal Data

Appropriate technical and organizational measures are taken to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage. When you provide your personal data through our websites or mobile apps, this information is transmitted across the internet securely using high-grade encryption.

The information that you provide to us will be held in the systems located at the registered office in Bari or in those of an appointed third party. To the extent that personal data is processed outside the European Union, we will ensure through contractual or other measures that such data enjoy an adequate level of protection.

Data breaches can be reported by mail to: info@agentsoftime.com.

Article 8: Data Retention

We will not retain your data longer than necessary: your personal data is retained for a period of 6 months after the end of the event and will be removed automatically when that period expires. Data that is processed based on your consent will be processed until you revoke your consent.

Article 9: Miscellaneous

This privacy policy is without prejudice to our right to take further actions vis-à-vis certain users of our products and services, based on an agreement, the law, regulations, etc. We implement Data Privacy, Data Protection and Data Security by design and by default where and whenever possible.

Article 10: Complaints

If we were unable to handle your data subject request optimally, you always have the right to file a complaint with our Data Protection Authority or your own local data protection authority.

Article 11: Updates

We may make changes to this privacy policy from time to time, including as part of the GDPR. The latest version of our privacy policy is always available on this website.

Article 12: Contact

Questions, comments, and requests regarding this privacy policy via info@agentsoftime.com or: AGENTS OF TIME, Via Antonio Lucarelli, 58, 70124 Bari BA, Italy.

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